Terms & Conditions of Service

Introduction & Acceptance

These Terms & Conditions govern the provision of corporate language training, coaching and consulting services ("Services") by BEOS TRAINING LTD, trading as "BEOS. Business English of Substance," a company registered in England and Wales under company number 17305625.

By signing a proposal, statement of work, order form or engagement letter referencing these Terms, by completing an enrolment or checkout on our website, by making payment for the Services, or by attending or authorising any employee, contractor or representative (each a "Participant") to attend any session, you confirm that you have read, understood and agree to be bound by this document in full, including our Refund Policy and Privacy Policy. If you do not agree, you must not engage BEOS or use the Services.

Where a separate signed agreement, proposal or statement of work ("Order Form") exists between BEOS and the Client, that document sets out the specific scope, schedule and fees for the engagement, and this document is incorporated into it by reference. In the event of a direct conflict between an Order Form and this document, the Order Form prevails only to the extent of that specific conflict.

Definitions

"Services" means any English-language corporate training, coaching or consulting service provided by BEOS, including executive communication training, presentation training, meeting and negotiation training, public speaking training, job-interview coaching, English for Specific Purposes (ESP) programmes, and any related Materials, assessments or content.

"Corporate Client" means a company or organisation that engages BEOS to provide the Services to its employees or representatives, and is responsible for payment under an Order Form.

"Individual Client" means a person who enrols for and pays for the Services directly, in their personal or individual professional capacity, rather than through an employer.

"Participant" means any individual who attends or otherwise takes part in a Session, whether or not that individual is the Client.

"Session" means any live, one-to-one or group training, coaching or consulting interaction delivered by BEOS, whether by video call, phone or other remote medium.

"Materials" means all curricula, slide decks, worksheets, recordings, scripts, assessments, frameworks, templates and other content created, adapted or delivered by BEOS in connection with the Services.

"Trainer" means any individual delivering the Services on behalf of BEOS, whether as an employee, contractor or associate.

Nature of the Services

BEOS provides remote, English-language corporate communication training, coaching and consulting. Depending on the engagement, this may include business meeting and negotiation training, executive presentation and public speaking coaching, job-interview preparation, and English for Specific Purposes (ESP) training tailored to a Client's industry, including real estate, finance, IT, artificial intelligence and electric vehicles.

All Services are delivered one hundred percent remotely via video conferencing software, including Zoom, and associated digital scheduling and communication tools, unless otherwise agreed in writing.

BEOS Services are language, communication and coaching services. BEOS is not a recruitment agency, immigration consultancy, law firm, financial advisory firm or real estate brokerage, and nothing in the Services constitutes legal, immigration, financial, investment or real estate advice. Any references to job interviews, hiring processes, contracts, negotiations or investment decisions during a Session are provided solely for language and communication training purposes.

Engagement, Order Forms & Enrolment

For Corporate Clients, each engagement begins with a proposal, quote or Order Form setting out the scope, schedule, fees and any Client-specific terms. No engagement is binding on BEOS until BEOS has issued written confirmation of acceptance, and, where applicable, received the deposit or payment specified.

For Individual Clients, completing enrolment and payment through our website or booking system constitutes acceptance of an Order Form on the terms presented at checkout, and this document is incorporated into that enrolment in full.

BEOS reserves the right to decline any engagement, Client or Participant at its sole discretion, including where the requested Services fall outside its expertise, conflict with its values, or where a Client or Participant has previously breached this document.

Fees & Payment

Fees for the Services are set out in the applicable proposal, Order Form or checkout page, and are quoted exclusive of applicable taxes, duties, bank charges or currency conversion fees unless expressly stated otherwise.

Unless otherwise agreed in writing, BEOS requires payment in advance of Services being delivered, whether as a full upfront payment, a deposit securing the engagement, or in accordance with a milestone or subscription schedule. Payment is processed securely through Stripe; BEOS does not directly receive or store full card details.

Invoices are payable within the timeframe stated on the invoice, or, if none is stated, within fourteen days of the invoice date. Late payment entitles BEOS to suspend further Sessions until payment is received, to charge statutory interest in accordance with the UK Late Payment of Commercial Debts (Interest) Act 1998, and to recover reasonable costs of collection, including legal fees.

Refund eligibility, cancellations and credits are governed exclusively by our Refund Policy.

Client & Participant Obligations

To enable BEOS to deliver an effective service, the Client agrees, and agrees to ensure that its Participants: attend scheduled Sessions punctually, with a stable internet connection, a functioning camera and microphone, and in an environment reasonably free from distraction; provide accurate information about Participants' roles, objectives and English proficiency levels, to allow BEOS to tailor the Services appropriately; treat Trainers with professionalism and respect, consistent with Clause I.11; not record, reproduce, distribute, resell or publicly share any Session or Materials without BEOS's prior written consent, save as permitted under Clause I.8; and make payment in accordance with Clause I.4 and our Refund Policy.

BEOS is not responsible for delays, disruptions or diminished outcomes caused by a failure to meet these obligations, including poor connectivity, Participant unavailability, or failure to complete agreed preparatory work.

No Guarantee of Outcomes

BEOS's Trainers are experienced, internationally credentialed English language and communication professionals, and BEOS is committed to delivering training of the highest professional standard. However, language acquisition, communication improvement, negotiation outcomes, interview outcomes, hiring decisions, and sales or investment outcomes depend on many factors outside BEOS's control, including a Participant's own effort, consistency and aptitude, and the decisions of third parties such as employers, investors, clients and hiring panels.

Accordingly, to the maximum extent permitted by law, BEOS makes no warranty or guarantee, express or implied, that any Participant will achieve a particular level of proficiency, pass any interview or assessment, secure any job offer, close any deal, or achieve any specific business, financial or career outcome as a result of the Services. References on BEOS's website or marketing materials to past results, case studies or testimonials illustrate prior outcomes only and do not guarantee similar results for any future Client.

Intellectual Property

All Materials, together with the BEOS name, brand, logo, colour codes, typography, curricula and training methodology, and all associated intellectual property rights, are and remain the exclusive property of BEOS or its licensors.

BEOS grants the Client and its Participants a limited, non-exclusive, non-transferable licence to use the Materials solely for the Participant's own personal or internal professional development in connection with the Services. This licence does not permit copying, republishing, distributing, reselling, sublicensing, creating derivative works from, or commercially exploiting the Materials, including for training individuals outside the engagement, without BEOS's prior written consent.

Recordings & Use of Materials

BEOS may, at its discretion and with reasonable notice, record Sessions for quality assurance, internal training or, subject to Clause I.10, anonymised marketing purposes. Any recording made by the Client or a Participant, where permitted by BEOS, is for personal study use only and may not be shared or published.

Confidentiality

Each party agrees to keep confidential all non-public business, financial, technical and personal information disclosed by the other in connection with the Services, and to use it solely for the purposes of the engagement. This does not apply to information that becomes public through no fault of the receiving party, was already lawfully known to it, or must be disclosed by law. This obligation survives termination of the engagement.

Testimonials, Case Studies & Marketing

BEOS will not use a Client's name, logo, likeness or specific commercial details in public marketing without first obtaining the Client's written consent, which may be withdrawn at any time on reasonable notice.

Acceptable Use & Code of Conduct

BEOS is committed to a professional, respectful training environment. BEOS may immediately suspend or terminate a Session, a Participant's access, or the entire engagement, without refund for Sessions already delivered, where a Client or Participant engages in abusive, harassing, discriminatory or threatening conduct towards a Trainer or anyone associated with BEOS.

Non-Solicitation

During the term of any engagement and for twelve months thereafter, the Corporate Client agrees not to directly or indirectly solicit or engage any BEOS Trainer for language training, coaching or consulting services outside of BEOS, without BEOS's prior written consent.

Force Majeure

Neither party is liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including internet or platform outages, natural disasters, war, civil unrest, epidemic or governmental action, provided the affected party notifies the other promptly and uses reasonable efforts to mitigate the impact.

Limitation of Liability

Nothing in this document limits or excludes BEOS's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded, including the statutory rights of consumers under the UK Consumer Rights Act 2015 or equivalent local law.

Subject to the above, BEOS's total aggregate liability arising out of or in connection with this document or the Services shall not exceed the total fees paid by the Client to BEOS in the twelve months preceding the event giving rise to the liability, and BEOS shall not be liable for any indirect, special or consequential loss, including loss of profits, business opportunity, or reputation.

Term & Termination

This document applies for the duration of any engagement and survives termination in respect of any clause which by its nature is intended to survive, including Clauses I.6, I.7, I.9, I.14 and I.12. BEOS may terminate an engagement with immediate effect where the Client is in material breach, including non-payment, and fails to remedy that breach within fourteen days of written notice.

Governing Law & Jurisdiction

This document is governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from it, save that BEOS may seek injunctive relief in any jurisdiction to protect its intellectual property or confidential information. Where an Individual Client is habitually resident in a jurisdiction whose law grants mandatory consumer protections that cannot be excluded by agreement, this clause does not deprive that Client of the protection of those mandatory provisions.

General Provisions

This document, together with any applicable Order Form, constitutes the entire agreement between the parties and supersedes all prior discussions or agreements. BEOS may update this document from time to time; the version in force when an engagement is confirmed applies to that engagement, unless BEOS notifies the Client of updated terms for an ongoing engagement, in which case continued use of the Services constitutes acceptance. If any provision is found invalid or unenforceable, it shall be modified to the minimum extent necessary, and the remaining provisions continue in full force. The Client may not assign its rights without BEOS's written consent; BEOS may assign this document in connection with a sale or restructuring of its business. No failure to enforce any right constitutes a waiver of it. Formal notices must be sent in writing to coach@beos.consulting or to the Client's registered contact email.